Terms of Service
Last updated: January 2025
1. Appointment Policy
Appointments are scheduled at a mutually agreed time. We ask that you arrive on time for your appointment to ensure you receive the full consultation time. If you are running late, please notify us as soon as possible.
Initial consultations are approximately 60 minutes. Follow-up appointments are approximately 30-45 minutes.
2. Cancellation Policy
We require at least 24 hours' notice for cancellations. Late cancellations (less than 24 hours) may incur a cancellation fee. This policy allows us to offer your appointment time to other patients who may be waiting.
3. Payment Terms
Payment is due at the time of consultation unless alternative arrangements have been made. We accept payment by cash, bank transfer, or credit/debit card.
For insurance claims, your payment method is agreed upon at the time of booking. Southern Cross Easy-Claim is processed in-clinic. For other insurers, you pay the consultation fee and we provide a detailed receipt for you to submit.
4. Website Use
The information provided on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified health professional for medical concerns.
We make every effort to keep the website accurate and up to date, but we make no representations or warranties of any kind about the completeness, accuracy, or availability of the information.
5. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Pelvic Care Physiotherapy unless otherwise stated. You may not reproduce, distribute, or use any content without our prior written permission.
6. Limitation of Liability
To the fullest extent permitted by New Zealand law, Pelvic Care Physiotherapy shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or our services.
7. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the new terms.
8. Governing Law
These terms are governed by the laws of New Zealand. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.